Return & Warranty Policy

Return & Refund Policy

We want you to shop with confidence. If there’s an issue with your order, we’re here to help.

Contact support: service.us@zdeer.com

Please include your order number. For damaged/defective/wrong items, attach photos or a short video to speed up processing.

Return eligibility

  • 30-day return window: You may request a return within 30 days of delivery for any reason.
  • After 30 days: Returns are accepted only for quality-related issues.
  • Process: Please contact us first. Once approved, we will provide return instructions and the return address.

Return shipping costs & tracking

  • Quality-related issues: Return shipping is covered by us.
  • Non-quality reasons: Return shipping is paid by the buyer.
  • Tracking required: All returns must include a valid tracking number.

Refunds

Once your return is received and inspected, we will notify you of the result. If approved:

  • Processing time: Refunds are processed within 2–3 business days after we receive the return.
  • Funds arrival: Typically within 1 business day after processing (timing may vary slightly by bank/payment provider).
  • Restocking fee: No restocking fee.

Exchanges

  • Non-quality reasons: We do not offer exchanges.
  • If you still need an exchange, you may place a new order and return the original item. Any shipping costs involved (including round-trip shipping) are the buyer’s responsibility.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or you received the wrong product, please contact us at info@zdeerlab.com. We’ll work with you to resolve it as quickly as possible.

Order cancellation & changes

Orders cannot be canceled once they have been shipped.

Wrong address disclaimer

It is the responsibility of the buyer to make sure the shipping address entered is correct. Please contact us immediately at info@zdeerlab.com if you believe you provided an incorrect shipping address.

FAQ

How do I start a return?

Email info@zdeerlab.com with your order number and the reason for return. If the issue is quality-related, please include photos or a short video.

Can I return an item after 30 days?

Returns after 30 days are accepted only for quality-related issues. Please contact us with your order number and details.

Who pays for return shipping?

Quality-related issues: we cover return shipping. Other reasons: the buyer covers return shipping. A tracking number is required for all returns.

When will I receive my refund?

Approved refunds are processed within 2–3 business days after we receive the returned item, and typically arrive within 1 business day after processing (depending on your bank/payment provider).

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Do you offer exchanges?

We do not offer exchanges for non-quality reasons. If you need a different item, you may place a new order and return the original item. Any shipping costs involved may be the buyer’s responsibility.

This policy may be updated from time to time. Please refer to this page for the latest information.