Shipping policy

We proudly offer FREE worldwide shipping with Fast, Trackable and Reliable service! Please note that we require 1 to 2 working days on an average to fulfill your order before we dispatch your order. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 7 business days. Please consider any holidays that might impact delivery times.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, Please contact us immediately at info@zdeerlab.com if you believe you have provided an incorrect shipping address.

 

How long does delivery take?

3-7 business days.

What countries do you ship to?

ASIA: Japan, South Korea, Saudi Arabia, UAE, Thailand, Singapore, Indonesia, Vietnam

NA: US, Mexico, Canada;

EU: UK, Germany, Italy, France, Spain, Portugal, Russia, Denmark, Croatia, Finland, Hungary, Gibraltar, Ireland, Poland, Switzerland, Sweden, Ukraine, Latvia, Lithuania, Luxembourg  

OC: Australia, New Zealand;

For US, We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.

How will my delivery be shipped?

Depending on where your location is, we will choose the carrier that we think works best for our customers for all free shipping orders.

While for Express Shipping Method, we will ship via DHL, Fedex, UPS or TNT depending on where your location at.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at info@zdeerlab.com.