Frequently Asked Questions

Check most frequently asked questions here. if you still need help, then please contact us at info@zdeerlab.com

ABOUT MY ORDER

Will I Get A Tracking Number After Order Shipped?

When your order is shipped, you’ll receive email notifications with tracking and delivery updates. Reach out to info@zdeerlab.com if you have any questions about your order.

How Do I Update My Address On My Order?

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, Please contact us immediately at info@zdeerlab.com if you believe you have provided an incorrect shipping address.

How Do I Cancel My Order?

Please reach out to our Customer Service Team at info@zdeer.com. We will do our best to cancel your order before it is processed and shipped. If the item has already been shipped, we will work with you to ensure it is returned.

Claim Procedures

Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received

Any claim for defective merchandise returns must be packed in original packaging

We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field

Pictures are required to claim defective merchandise, along with a copy of the original invoice

If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible

This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

Will I Get A Tracking Number After Order Shipped?

When your order is shipped, you’ll receive email notifications with tracking and delivery updates. Reach out to info@zdeerlab.com if you have any questions about your order.

ABOUT ZDEER

Where Can I Order Zdeer Product?

zdeerlab.com: For global customer

shopee: For SEA customer

Amazon: For UK, DE, IT customer

CUPPING AND SCRAPING

What Is Cupping?

Cupping therapy is an ancient form of alternative medicine in which a therapist puts special cups on your skin for a few minutes to create suction. People get it for many purposes, including to help with pain, inflammation, blood flow, relaxation and well-being, and as a type of deep-tissue massage.

The cups may be made of:

Glass

Bamboo

Earthenware

Silicone

But nowadays, with the development of technology, we are able to develop high strength ABS plastic as cup for better vacuum creation and stronger hold.

Cupping therapy might be trendy now, but it’s not new. It dates back to ancient Egyptian, Chinese, and Middle Eastern cultures. One of the oldest medical textbooks in the world, the Ebers Papyrus, describes how the ancient Egyptians used cupping therapy in 1,550 B.C.

Our ZDEER WALKCUP & ZDEER WALKCUP PRO allows you to dry cup your full body with adjustable suction, heats while you are able to do body scraping in 5 different levels.

What Is Bianstone?

Bian stones are pointed stones that were historically used in traditional Chinese medicine. They are generally considered to be a precursor to acupuncture, utilizing heated pointed stones rather than acupuncture needles in the treatment of back and neck pain. 

Bian stone therapy is one of humanity's oldest medical practices. The Bian-stone technique refers to the use of stone-based equipment to perform massaging, heating, and other operations. The devices are called bian stone tools. Bian-stone includes both the bian-stone technique and the tool. When used in medical institutions for therapeutic purposes, it is referred to as Bian-stone treatment.

RETURNS AND WARRANTY

What Is Return And Refund Policy?

You may return your package within 14 days of receiving it with its original packaging and condition.

Due to our products being highly related to personal hygiene, all used items are not returnable.

Wrong order / mistake sent by zdeerlab.com will be fully exchanged and returned with NO additional charge. With return/refund for other reasons, buyers are subject to shipping fee.

Due to high shipping and logistics costs, large pieces of our product such as Foot Bath Massage Tub cannot be returned or exchanged without an adequate reason. Please take this into consideration before placing an order.

If you have any questions at all regarding our Returns Policy please reach out directly to us at info@zdeer.com and one of our customer support specialists will help within 1 business day.

What Is Zdeer Warranty Covered?

Zdeer products are manufactured with high-quality parts designed to last. If any malfunctions occur, your limited warranty covers:

Zdeer, the manufacturer, warrants all products purchased directly from our website zdeerlab.com or zdeer.com (Chinese) to be free from defects in workmanship and materials under normal residential use and conditions for 1 year.

Shipping and handling are subject to be paid for by the customer.

The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.

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